Shipping Policy

Shipping Policy

This Shipping Policy explains how WiseTome handles order processing, shipping, tracking, and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and holidays.

During high-volume periods, promotions, holidays, or unexpected delays, processing may take longer.

2. Shipping Destinations

WiseTome ships to available destinations shown at checkout. Shipping availability, costs, and delivery options may vary depending on your location.

If your location is not available at checkout, we may not currently ship to your area.

3. Shipping Rates

Shipping rates, if applicable, are calculated and displayed at checkout before you complete your order.

Promotional free shipping offers may be available from time to time and may be subject to minimum order values or destination restrictions.

4. Estimated Delivery Times

Delivery times are estimates only and are not guaranteed. Estimated delivery may vary based on destination, carrier, customs processing, and other factors outside our control.

Once your order has shipped, delays caused by carriers, customs, weather, incorrect addresses, or local delivery issues are outside WiseTome’s direct control.

5. Tracking Information

When your order ships, you may receive a shipping confirmation email with tracking information if tracking is available.

Tracking updates may take some time to appear after the carrier receives the package.

6. Incorrect or Incomplete Address

Please make sure your shipping address is accurate before placing your order.

WiseTome is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

If you notice an address error, contact us immediately at support@wisetome.com. We will do our best to assist, but changes may not be possible after an order has been processed or shipped.

7. Lost, Delayed, or Stolen Packages

If your package is delayed, please check the tracking information and contact the carrier first.

If tracking shows that the package was delivered but you have not received it, please check with household members, neighbors, building management, or your local carrier.

WiseTome is not responsible for theft or loss after a package has been marked as delivered by the carrier. However, you may contact us at support@wisetome.com and we will review the situation where possible.

8. Damaged Packages

If your order arrives damaged, please contact us at support@wisetome.com with your order number and photos of the product and packaging. We will review the issue and help determine the best solution.

9. International Shipping, Customs, and Duties

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may cause additional delays.

10. Contact

For shipping questions, please contact:

WiseTome
Email: support@wisetome.com
Website: www.wisetome.com