Shipping Policy

This Shipping Policy explains how Wisetome processes and delivers online orders. Available shipping methods, charges, and destination eligibility are shown at checkout when available. Delivery estimates are not guarantees.

1. Order Processing

Orders require processing before shipment. Processing includes payment review, address checks, inventory confirmation, picking, packing, and carrier handoff. Processing time may vary by product, destination, order volume, holidays, promotions, or additional verification needs.

Business days generally exclude weekends and public holidays observed by the relevant fulfillment location or carrier.

2. Shipping Destinations

We ship only to destinations made available during checkout. Certain products may be restricted in some regions because of carrier limits, import requirements, product characteristics, or local law. We may contact you or cancel the affected item if a valid shipping method is unavailable.

3. Shipping Charges and Free-Shipping Offers

Orders of $79.99 or more qualify for free standard shipping. Orders below $79.99 are charged a flat standard shipping fee of $6.99.

The qualifying order value is calculated from the merchandise subtotal after discounts and before any applicable taxes, duties, or other charges. Unless expressly stated at checkout, free shipping does not include customs duties, import taxes, brokerage fees, remote-area surcharges, or fees imposed by local authorities.

4. Delivery Estimates

Estimated delivery windows begin after processing and may vary by carrier and destination. Customs inspections, weather, transportation disruptions, public holidays, high seasonal volume, remote-area delivery, and other circumstances beyond our control can cause delays.

A delay by itself does not necessarily mean a shipment is lost. If the estimate has passed, contact us so we can review the tracking and available carrier procedures.

5. Tracking Information

When tracking is available, we will send it to the contact information supplied with the order. Tracking may show limited information or take several days to update after a label is created, particularly while a parcel is moving between logistics partners.

6. Split Shipments

Items in the same order may be processed at different facilities or shipped separately. If so, you may receive more than one parcel and more than one tracking number. A partial delivery does not necessarily mean items are missing.

7. Address Accuracy

Customers are responsible for providing a complete and accurate name, street address, unit number, postal code, city, region, country, telephone number, and other information required for delivery. Contact us immediately if a correction is needed.

We cannot guarantee address changes after processing begins. Additional shipping or return charges caused by an incorrect, incomplete, or refused address may be the customer’s responsibility where permitted by law.

8. Customs, Duties, and Import Requirements

International orders may be inspected by customs and may be subject to duties, taxes, brokerage charges, documentation requirements, or import restrictions. Unless checkout expressly states otherwise, the recipient is responsible for these charges and for complying with local import rules.

Customs processing is controlled by local authorities. Wisetome cannot guarantee clearance timing or reimburse charges imposed directly by authorities or carriers unless required by law.

9. Delivery Attempts and Collection

Carriers may leave a parcel in a safe place, deliver it to a reception area, request a signature, schedule another attempt, or hold it for collection. Customers should monitor tracking and follow carrier instructions. Packages not collected may be returned to the sender.

10. Lost, Damaged, or Incorrect Deliveries

If a parcel appears lost, arrives damaged, contains an incorrect item, or is missing items, contact us promptly with your order number and supporting photographs where relevant. Keep the item and all packaging while we review the issue.

Carrier investigations and resolutions may require additional time and documentation. Remedies are provided in accordance with our Refund Policy and applicable law.

11. Delivered Status but Package Not Found

Check entrances, mail areas, parcel lockers, neighbors, household members, building staff, and carrier notices. Confirm that the shipping address on the order is correct and contact the carrier when appropriate. If the parcel remains missing, contact us promptly so we can review the available information.

12. Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, labor disruptions, transportation interruptions, customs action, government restrictions, epidemics, or carrier network failures. We will provide reasonable assistance and updates when information is available.

Last updated: September 11, 2026.