Refund Policy

We want customers to have a clear process when an order is damaged, incorrect, defective, or otherwise eligible for return. This policy explains how to request a cancellation, return, replacement, or refund. Any mandatory consumer rights under applicable law remain unaffected.

1. Review Your Order Promptly

Please inspect your order soon after delivery. If an item is damaged, defective, incorrect, incomplete, or materially different from its description, contact us within the return period displayed on our website or communicated with your order. Waiting too long may make it difficult to verify carrier damage or other issues.

2. Return Eligibility

Unless a product-specific rule states otherwise, an eligible change-of-mind return must be unused, unworn, unwashed, unassembled where applicable, and in substantially the same condition in which it was received, with original packaging, labels, manuals, accessories, and included parts.

We may request your order number, an explanation of the issue, and clear photographs or video showing the item, packaging, shipping label, and damage or discrepancy. This information helps us determine the appropriate solution.

3. Items That May Not Be Returnable

Subject to applicable law, return restrictions may apply to personalized or customized goods, final-sale or clearance items identified as non-returnable, gift cards, downloadable or digital products, used consumables, opened hygiene-sensitive goods, and items damaged through misuse, improper installation, unauthorized modification, ordinary wear, or failure to follow instructions.

4. Starting a Return

Contact customer support before sending anything back. If the return is approved, we will provide instructions and, where applicable, the correct return address or authorization details. Returns sent without authorization, to an address shown only on a shipping label, or by cash-on-delivery service may be refused.

5. Return Shipping

If we confirm that an item was damaged, defective, or sent incorrectly, we will provide an appropriate remedy and explain any approved shipping arrangement. For eligible change-of-mind returns, the customer may be responsible for return shipping and for choosing a trackable service.

Original shipping charges, expedited shipping charges, insurance, customs duties, and other third-party fees are generally non-refundable unless required by law or the return results from our error.

6. Inspection and Refund Approval

Returned items are inspected after receipt. We may reduce or deny a refund when an item is used, incomplete, damaged after delivery, missing packaging or accessories, or returned outside the applicable conditions, except where consumer law requires otherwise.

Approved refunds are issued to the original payment method. Bank and payment-provider processing times vary, so the credit may not appear immediately after we approve it.

7. Replacements and Partial Solutions

Depending on the problem and product availability, we may offer a replacement, missing part, repair solution, partial refund, or full refund. We will not require acceptance of a partial remedy when applicable law provides a different right.

8. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to assist, but cancellation is not guaranteed once an order has entered processing, fulfillment, or shipment. If shipment cannot be stopped, the return process may apply after delivery.

9. Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incomplete or incorrect address, refund eligibility will be reviewed after the package returns to the appropriate facility. Actual shipping, return, customs, or handling costs may be deducted where permitted by law.

10. Missing or Delivered-Not-Received Orders

If tracking shows delivery but you cannot locate the package, check the delivery area, household members, neighbors, building staff, and carrier notices, then contact the carrier and our support team promptly. We may request documentation and allow time for a carrier investigation before a final resolution.

11. Payment Disputes

Please contact us first so we can review and resolve the issue. Filing a chargeback while a refund or replacement is already being processed may delay resolution. This does not limit any rights you have with your payment provider.

12. Contacting Us

Submit your request through our Contact Us page and include the order number, email used at checkout, reason for the request, and supporting photos or video where relevant. We will provide the next steps after reviewing the information.

Last updated: September 11, 2026.