Refund Policy

Refund Policy

At WiseTome, we want every customer to feel confident when ordering from us. Please read our return and refund policy carefully before making a purchase.

1. 30-Day Return Policy for Physical Books

You may request a return within 30 days after receiving your order.

To be eligible for a return, your item must be:

• In the same condition that you received it.
• Unused, unread, and undamaged.
• In its original packaging where applicable.
• Accompanied by proof of purchase, such as an order number or receipt.

To start a return, please contact us at support@wisetome.com with your order number and reason for return.

Items sent back without prior approval may not be accepted.

2. Return Process

After your return request is approved, we will provide return instructions.

Once your return is received and inspected, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process and post the refund.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us at support@wisetome.com as soon as possible. Please include:

• Your order number.
• A description of the issue.
• Clear photos of the damaged, defective, or incorrect item.
• Photos of the packaging if shipping damage is involved.

We will review the issue and offer an appropriate solution, which may include a replacement, refund, or store credit depending on the situation.

4. Non-Returnable Items

The following items are generally not eligible for return:

• Gift cards.
• Final sale or clearance items.
• Digital downloads after delivery or access.
• Personalized or custom products.
• Items returned damaged, used, or without original packaging.

5. Exchanges

The fastest way to exchange an item is to contact us at support@wisetome.com. If the exchange is approved, you may need to return the original item before a replacement is sent.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@wisetome.com.

We will do our best to help, but cancellation is not guaranteed once an order has been processed, packed, or shipped.

7. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days for any reason, subject to applicable law.

To qualify, the item must be unused, unread, undamaged, and in its original packaging, with proof of purchase.

8. Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping fees may not be refundable unless required by law or unless the return is due to our error.

9. Contact

For return or refund questions, contact us at:

WiseTome
Email: support@wisetome.com
Website: www.wisetome.com