Privacy Policy

Wisetome respects your privacy. This Privacy Policy explains what information we collect when you visit our website, place an order, communicate with us, or otherwise use our online services; why we use that information; when it may be shared; and the choices available to you.

1. Information We Collect

We may collect information you provide directly, including your name, email address, telephone number, shipping address, billing address, order details, product preferences, customer-service messages, and any information you submit through forms on our website.

When you make a purchase, payment information is processed by our authorized payment providers. Wisetome may receive limited payment-related details, such as payment status, transaction identifiers, payment method type, and billing confirmation, but we do not necessarily receive or store your complete card number.

We may also collect technical and usage information automatically, such as IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, interactions with the website, cookie identifiers, and date and time of access.

2. How We Use Information

We use information to operate our online store; process, verify, fulfill, and deliver orders; provide order and shipping updates; respond to questions; manage returns, refunds, and disputes; maintain account and transaction records; and provide customer support.

We may also use information to personalize the shopping experience, improve website performance and product presentation, measure marketing effectiveness, detect and prevent fraud or misuse, protect our rights and users, comply with legal obligations, and send promotional messages where permitted. You may opt out of marketing messages using the unsubscribe method provided in the message.

3. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember preferences, understand website usage, support checkout, measure advertising, and help prevent fraud. Some cookies are necessary for the website to work; others support analytics or marketing.

Browser settings may allow you to block or delete cookies. Disabling certain cookies may affect login, cart, checkout, personalization, or other website functions.

4. How Information May Be Shared

We may share information with service providers that help us operate the store, including website hosting, payment processing, fraud prevention, order fulfillment, shipping and logistics, communications, customer support, analytics, advertising, and information-security providers. They receive information only as reasonably necessary to perform their services.

We may disclose information when required by law, legal process, or government request; to enforce our terms; to protect customers, Wisetome, or others; or in connection with a merger, financing, acquisition, reorganization, or sale of all or part of the business. We do not sell personal information in the ordinary meaning of selling a customer list for money.

5. International Processing

Our website, service providers, fulfillment partners, and customers may be located in different countries. As a result, information may be processed or stored outside your country of residence, where privacy laws may differ. We use reasonable measures designed to protect information handled on our behalf.

6. Data Retention and Security

We retain information for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. Retention periods vary according to the type of information and the reason it is held.

We use reasonable administrative, technical, and organizational safeguards. However, no website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Choices

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. We may need to verify your identity before completing a request, and legal exceptions may apply.

You may update communication preferences or submit a privacy request through the contact methods listed on our Contact Us page. We will respond in accordance with applicable law.

8. Children’s Privacy

Our online store is not directed to children who are not legally able to make purchases or consent to data processing in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child has provided information may contact us.

9. Third-Party Links

Our website may contain links to websites or services operated by third parties. Their privacy and security practices are governed by their own policies, and Wisetome is not responsible for those practices.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. The revised version will be posted on this page with an updated date. Your continued use of the website after an update is subject to the revised policy.

Last updated: September 11, 2026.